Privacy & Data Protection Policy

Last updated March 26, 2026

At Aurielle, we respect and protect your privacy as carefully as we craft our designs. This policy explains how we collect and use your information responsibly to ensure a safe, transparent, and enjoyable shopping experience. We are also committed to fast, secure order handling, including 24-hour delivery where applicable.

Information We Collect

Personal details: Your name, email address, phone number, and delivery location.
Payment information: Managed securely through certified payment gateways. Aurielle never stores or accesses your card details.
Order details: Product selections, preferences, delivery notes, and 24-hour delivery requests.
Technical data: IP address, browser type, and cookies to improve site performance and usability.
Communication history: Customer messages, reviews, and support queries to help improve our service.

How We Protect Your Data

All transactions use SSL (Secure Socket Layer) encryption to protect sensitive information.
We follow strict security audits, encrypted data storage, and regular access monitoring.
Customer information is accessed only by authorized personnel under confidentiality agreements.
We never share, sell, or disclose your data to third parties without your consent.

How We Use Your Information

To process and deliver your orders efficiently, including 24-hour delivery where available.
To send order confirmations, updates, and relevant offers.
To personalize your shopping experience and improve our platform.
To provide quick and effective customer support and product recommendations.

Delivery & Exchange Policy

We aim to deliver in-stock products within 24 hours in major cities. Orders placed before our daily cut-off are prioritized for same-day or next-day dispatch. In case of unexpected delays, customers are informed via email or SMS. Exchanges are accepted within 24 hours of delivery for unused, unworn items in their original packaging.

Cookies & Tracking

Our website uses cookies to remember your cart, preferences, and browsing activity. You can disable cookies through your browser settings, but some features may not work properly if you do so.

Sharing with Service Partners

We only share your data with trusted service providers such as courier companies, secure payment partners, and analytics tools — strictly for order fulfillment and site performance improvement. Each partner is bound by confidentiality and data protection standards equal to ours.

Your Rights

Access or update your personal information anytime.
Unsubscribe from promotional emails through the provided link.
Request data removal by contacting us directly.

Contact Us

For privacy-related questions or data concerns, please contact our Data Protection Team at privacy@aurielle.com . We respond to all requests as promptly and professionally as possible.

At Aurielle, trust and transparency define how we serve you. Your information is protected, your privacy is respected, and your satisfaction is our promise.